Frequently Asked Questions
What is the UMB One Card?
The UMB One Card is the official UMB ID Card and much more. The Card provides access to many University On and Off Campus Services; Parking, Library Services, Copy/Print Services, Vending, On-Campus Food Vendors, Off-Campus Food Vendors, Athletic Center Services, Building/Door Access, Bookstore, and On-Campus Laundry.
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Where do I get the UMB One Card?
The UMB One Card office is located at 222 N. Pine Street, Pine Street Student Center, Suite 207. ID’s issued Monday-Friday, 8:30am-4:30pm. If you have any questions or concerns, please call (410) 706-6943 or send an email to umb-one@af.umaryland.edu.
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What do I do if I lose my Card or my Card is stolen?
As soon as you realize your card is missing, we encourage you to go here to log into your account and report your card Lost/Stolen. By doing this, you freeze your account until your card is either found or replaced. This feature protects you from the unlikely event someone may find your card and try to use it.
Please visit our Office Monday-Friday, 8:30am-4:30pm to get your ID Card replaced. A replacement costs $20.00 and can be paid using cash, check or charge. If your ID is stolen, please bring a copy of your police report to waive the $20 dollar replacement fee.
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Where can I deposit money to my UMB One Card?
- 24/7 – Visit our website, www.umb-one.umaryland.edu, to make online deposits
- 222 N. Pine St., Student Center, 1st floor and Suite 207
- Mail your deposit (check only, made payable to University of Maryland, Baltimore) to Student Center at Pine Street, 222 N. Pine Street, Suite 207, Baltimore, MD 21201 Attn: UMB One Card Office
- Additional cash Deposit Center at 1st floor HS/HSL next to the elevators
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What happens to the money on my UMB One Card from semester to semester?
Money deposited to your UMB One Card account remains on your account until you officially leave the university by completing the “Account Closure” form located on our website. This form must be completed in full and submitted in person to the UMB One Card office. Funds equal to $5.00 or more remaining on the account, less the $10.00 processing fee, will be reimbursed in the form of a check made payable and sent to the address submitted on your UMB One Card Account Closure Form.
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Can I get cash off my UMB One Card?
No, your card is a pre-paid debit account and not a “banking” debit card.
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What do I do if I think I have an incorrect charge on my account?
You can log on to our UMB One Card website and click on “Deposit & Manage Your Account”. Follow the directions to access your transactions and print out a list of all your transactions. If you still have a question about your account, please contact the UMB One Card office at (410)706-6943 or 6-MYID, or send an email to umb-one@af.umaryland.edu.
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Comments or Suggestions?
We welcome your comments so please send an email by clicking on the link umb-one@af.umaryland.edu or contact our office at (410) 706-6943 or stop by the Student Center at Pine Street, Suite 207, Monday-Friday, 8:30am-4:30pm. The UMB One Card Team is here to provide a safe, convenient and efficient service to the Campus Community. If you have a Business or Service you think may be interested in using our Card, please give us a call. |
